Knowledge base

Quick answers

Something looks off? These are the questions creators actually hit, answered directly.

The Loop wizard is stuck on an old draft — how do I reset?Why the Loop wizard sometimes reopens a previous draft, and how to start a clean one instead.
Why are my Loop emails landing in spam?Quick triage for Loop emails landing in spam — bounce rate, sending pace, and list quality checks you can run today.
Why did my CSV import fail or skip rows?What each CSV import status means, why rows get skipped (missing or invalid email), and how to fix a file and re-run the import.
My Loop isn't sending — what should I check?A quick checklist for why a Loop isn't sending — status, connected channels, enrolled people, and credits.
My login link expired — how do I sign in?What to do when a Loop sign-in link has expired or already been used, and how to get a fresh one without retyping your email.
How do I disconnect or reconnect Instagram?Disconnect Instagram from Automations or Settings, and reconnect it in a couple of clicks so Loop can pick your conversations back up.
How do voice-call credits work?How Loop meters Voice calls against your credit balance, where to check it, and what happens when you run low.
WhatsApp won't connect — what should I check?WhatsApp is managed by Loop, not connected by you. Here's what "Disconnected" means in Settings and what to do if turning it back on fails.
Where can I see what's new in Loop?Find every Loop release in one place — the changelog page, the What's new sidebar link, an Atom feed for readers, and a plain-markdown twin of every page.
Why is a conversation waiting for my review?Understand what "Loop is handling" vs "you're handling" means in Conversations, how to take control of a thread, and how to hand it back.