Why did my CSV import fail or skip rows?

A CSV import fails outright only for a few file-level problems — no email column, an empty file, or one over the size limit. Individual rows get skipped separately, usually because a row has no email address or the address doesn't pass validation. Fix the file and re-run the import from People → Import.

What do the import status states mean?

A status card tracks your upload — inside the Add leads dialog, and then, if you close it, as a small card that follows you around the app:

• Importing your CSV — a live progress bar. Loop keeps going in the background.
• Import complete — a toast shows how many people were imported; in the wizard, the list attaches to your loop automatically.
• Import didn't finish — the job failed. Go to People → Import and upload the file again.

Why did the whole file fail?

• No email column found — Loop looks for a header like email or email_address. If none matches, pick the right column from the dropdown on the confirm step.
• File looks empty — it needs a header row plus at least one row of data.
• File over the limit — over 5 MB, or more than 5,000 rows, needs splitting into smaller batches.
• Bulk import temporarily unavailable — a server-side issue, not your file. Try again shortly.
• Session expired — refresh, sign in again, and retry.

Why did individual rows get skipped?

Loop checks the email in every row, sorting them into three groups shown on the confirm step:

1. Look good — imported as-is.
2. Probable typo domain (e.g. gnial.com) — choose to auto-correct and import, or drop these.
3. Invalid or disposable — skipped: blank, invalid format, disposable/fake domain, role address (noreply@), placeholder (test@, sample@), typo TLD (.con), or a test domain (example.com).

Invalid addresses can hurt your sender reputation for about 30 days, which is why Loop screens them out before import. A duplicate email isn't skipped — it's linked to the existing person.

How do I re-run an import?

1. Go to People → Import, choose Upload CSV, and upload your file again.
2. Review the clean/typo/invalid counts on the confirm step.
3. If a column wasn't detected, pick it from the Email column dropdown.
4. Choose Import clean (drop typos), or include typo-fixed rows, then confirm.

If a previous import shows Import didn't finish, follow the steps above to upload the file again from People → Import.