# Why is a conversation waiting for my review?

Understand what "Loop is handling" vs "you're handling" means in Conversations, how to take control of a thread, and how to hand it back.

A conversation is waiting on you when you've taken control of it — either by choice, or because you clicked **Take control** on a reply Loop suggested. While you hold a thread, Loop pauses on it: no more emails or calls go out on that thread, even ones already scheduled. You can hand it back to Loop anytime.

## What does "Loop is handling" actually mean?

In **Conversations**, every thread header shows who currently holds it. When Loop holds a thread, you'll see a **Loop is handling** pill next to a **Take control** button. When you hold it, the pill reads **You're handling** and the button becomes **Hand back to Loop**.

Each inbox row also carries a small status dot next to the person's name:

- **Sage** — Loop is handling the thread, nothing needs your eye.
- **Ochre** — Loop received something new; there's a fresh draft worth reviewing.
- **Loop-Orange** ("needs you now") — you've taken control and the agent is paused, waiting on your reply.

## Why would I need to take control?

Loop drafts a reply for most incoming messages and shows it at the bottom of the thread as "Loop would send next," with a confidence score. From there:

1. **Looks good — send as Loop.** The reply goes out as Loop, and Loop keeps handling the conversation.
2. **Take the wheel & edit.** This seeds the draft into your reply box so you can tweak it — and takes control of the thread.

You can also click **Take control** in the thread header any time, with or without a pending suggestion.

## What happens when I take control

**Take control** opens a confirmation dialog first: no further emails or calls will send on that thread — even ones already scheduled — and Loop won't reply while you hold it. **You can hand it back to Loop anytime.** If the thread can be replied to on more than one channel, you also pick which one before confirming.

Once confirmed, the composer is yours. If you took control from a suggestion, its text is pre-filled so you can edit rather than start blank.

## How do I hand a conversation back to Loop?

Click **Hand back to Loop** in the thread header. It's reversible either way — Loop resumes immediately, and you can take control again anytime — so there's no confirmation step.

## Where can I see this at a glance?

Scan [/conversations](/conversations) for the status dot next to each name, or check a specific person from [/people](/people). Something look stuck? Reach out at [dharsan@topmate.io](mailto:dharsan@topmate.io).